Shipping & returns
After receiving your order, Ibu Jewels will process your order. The items that are in stock will be delivered directly. Should the unexpected occur that, despite the words "in stock", the product was not available (this might occur in the exceptional case of two simultaneous, equal orders), we will contact you immediately. You will be informed about the expected delivery, or maybe you have seen an alternative product. If an item is not deliverable right away, then you will be informed by email about the expected delivery time.
Orders paid, will be delivered within 1-3 working days. Your order will be packaged with the utmost care and sent to your specified delivery address. The shipment will be handled by UPS, Post NL or DHL and will be sent by registered mail.
Returns & Exchanges.
We are sorry you are not happy with your purchase!
You can return all or a portion of the items within 7 workdays of receipt. Provided that the item is unused, unworn and undamaged (trying is allowed). To return or exchange an item, you need to contact us within 5 workdays after receiving your order. Within 14 days we will return the purchase money to your account. You are responsible for your own return package, please make sure that you send it by registered mail, so it's trace-able.
Charlotte van Montpensierlaan 11
1181 RN Amstelveen
After receiving your return in our returns-department, we will process the return request within two weeks. Within 14 days we will transfer the purchase to your account.